Digital Support Technician Apprenticeship
Level 3
Duration: 15 Months + EPA
Location: Blended
Resolve technical problems. Deliver IT support. Build digital confidence.
About the Level 3 Digital Support Technician Apprenticeship
Technology can have a big say in your business success - if utilised effectively. That’s where a digital support technician comes in: they’re here to help team members maximise tech to its fullest potential, teaching and training and guiding your staff on the most productive ways of employing the tech your business uses. Learners can focus on Digital applications (using tech to support internal teams) or Digital service (supporting external users like customers and suppliers), depending on your needs.
Age 16+ school/college leavers.
Career Changers.
Existing employees who want to upskill.
Who is it for?
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Individual employers will determine the entry criteria, but this will typically include:
GCSEs grade C/4 or above in maths & English.
Other relevant qualifications or experience.
You have to be aged 16 years or over and must be working in the Digital sector for at least 30 hours a week.
You also need to be a resident in England and not in full-time education.
Candidates who have not achieved maths, English and ICT skills at Level 2 (equivalent to GCSE Grade C/4 or above) prior to commencing their training, will need to achieve this before taking their end-point assessment.
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Tech plays a crucial role in business, and to make the most out of its capabilities, both employees and customers need to have a firm understanding of how this tech works. That’s where digital support and Digital Application Technicians come in: it’s their job to make sure staff/customers are up to date, knowledgeable and efficient with each piece of tech the company uses.
There are 2 routes apprentices can take with this role: Digital Applications Technician (helping employees with tech), and Digital Service Technician (helping customers with tech).
Typical job roles include:
Digital Applications Technicians:
Digital Coach.
Digital Transformation Associate.
ICT Support Analyst.
Digital Champion.
Database Administrator.
Data Administrator.
IT Operations Technician.
Digital Applications Specialist.
Digital Systems Operator.
Digital Service Technicians:
Service Centre Operator.
Digital Service Advisor.
Digital Service Support.
Digital Service Agent.
Applications and Online Service Executive.
Technical Support Professional.
Digital Support Professional.
Operations Technical Specialist.
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Apprentices will work under experienced team members who will guide them throughout, training them in areas such as:
Digital Service Technician:
Take appropriate action when technical problems are identified.
Configure a range of digital devices or systems to meet user needs.
Communicate technical concepts or solutions using appropriate language for the audience.
Digital Applications Technician:
Take appropriate action when application problems are identified.
Support application users, advising on how to optimise productivity.
Provide application training to users as required.
Source information to support, advise or guide as appropriate to the audience.
Determine the root cause of technical issues to identify the potential solutions.
In their daily work, Digital Support Technicians communicate with a mix of internal/ external users through online channels, by phone and face-to-face: it’s a role with plenty of interaction.