Information Communications Technician

Level 3

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Course Summary

Information Communications Technicians are a vital cog in the wheel: they’re on hand to maintain and fix your communication systems. This means less technical glitches and as a result, increased productivity. Depending on the needs of your business, learners can focus on becoming a Support Technician (helpdesk support), a Network Technician (installing communications infrastructure), or a Digital Communications Technician (resolving faults with the systems).

  • Individual employers will determine the entry criteria, but this will typically include:

    - GCSEs grade C/4 or above in maths & English.

    - Other relevant qualifications or experience.

    You have to be aged 16 years or over and must be working in the Digital sector for at least 30 hours a week.

    You also need to be a resident in England and not in full-time education.

    Candidates who have not achieved Maths, English and ICT skills at Level 2 (equivalent to GCSE Grade C/4 or above) prior to commencing their training, will need to achieve this before taking their end-point assessment.

  • Information Communications Technicians play a big role in maintaining and fixing a business’s communication systems. They help keep technical hiccups to a minimum, and are on call to fix any IT issues when they do arise. This apprentice can take shape in one of three forms: Support Technician, Network Technician, Communications Technician. Which role an apprentice commits to depends on their personal preference and the needs of the business.

    Potential job roles include:

    • 1st and 2nd Line Support Telecoms Technician

    • Cloud Technician

    • Communications Technician

    • Cyber Support

    • Security Support

    • Data Centre Support Technician

    • First-Line Support

    • Help Desk Support

    • IT Field Technician

    • IT Support Analyst

    • IT Support Officer

    • Maintenance Support Technician

    • Network Field Operative

    • Network Support

    • Office IT Technician

    • Telecoms Technician

  • Apprentices will have the chance to learn from a seasoned professional who will guide them through the day-to-day operations of the role. The senior colleague will offer training in all aspects of the job, including but not limited to:

    • Provide technical support to internal and external customers.

    • Diagnose, troubleshoot and resolve ICT problems and faults.

    • Test hardware, software and cabling assets.

    To achieve final certification, the apprentice must pass their End-Point Assessment (EPA).

    A pass in the EPA will demonstrate that the Apprentice can apply the knowledge, skills and behaviours required by the standard.

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